You probably have many questions about treatment, our programs and more. We’ve provided answers to frequently asked questions.
Do you provide transportation?
Yes! We provide transportation to and from our facilities. Rides home will be given when treatment is completed.
Will I receive payment options for my treatment?
Our admissions department will work with you to first verify any commercial or state insurance you might already have, and they will also see if we are in your insurance network. If these resources are of no help, we will work to assist you with funding options.
Can I have visitors while in treatment?
Of course! Your counselor will approve any and all visitors prior to their visits, which are held on Sundays between 1:30PM and 3:00PM. All visitors must attend a family program day prior to visiting, and each visitor must be placed on an approved list.
Is smoking permitted?
Smoking is permitted during free time and during breaks in approved smoking areas. You are allowed to have loose leaf tobacco on the premise but they MUST BE FACTORY SEALED AT TIME OF ADMISSION. Twice per week, you will have the chance to purchase cigarettes and other items such as stamps and personal effects.
Can I receive mail?
Yes! Individuals are permitted to receive letters and cards during their stay. Packages are prohibited unless approval has been granted by the counselor and/or clinical supervisor. Any packages that are sent without prior approval will be returned to sender. Individuals are informed of the package policy prior to and upon admission. Clients can purchase tobacco products and toiletry items twice a week during store runs.
Mail is distributed at 4 p.m. Monday-Friday. Please note that mail is not delivered to the facility on Saturdays and Sundays.
Can I receive money?
Yes! The best way for loved ones to send money is to send a money order. Money orders must be made payable to White Deer Run.
Can I use the phone, and when will I be allowed to do so?
You can make phone calls during free time and under the approval of your counselor, who will assign you with a phone pass. You can also use one of our pay phones during free time, but please note all calls are limited to 10 minutes. If you wish to make long distance calls while in treatment your best option is to purchase a phone card that you can use at one of the pay phones.
Where can I keep my personal belongings and money?
We encourage you to leave all valuables at home (including jewelry and large sums of money), because anything you bring with you to treatment will be your responsibility.
Is there medical and nursing staff on site?
At Cove Forge, we have a Medical Director, a psychiatrist, a physician, PAs, and a 24-hour nursing staff.